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    Understanding DSAT: A Key Metric for Measuring Contact Center Customer Dissatisfaction

    Customer service

    Understanding DSAT: A Key Metric for Measuring Contact Center Customer Dissatisfaction

    25 Apr 2023

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    Your Guide to Customer Needs and Solutions

    Customer service

    Your Guide to Customer Needs and Solutions

    20 Apr 2023

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    Is the Customer Always Right? How to Handle It When Customers are Wrong

    Customer service

    Is the Customer Always Right? How to Handle It When Customers are Wrong

    14 Apr 2023

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    Benefits and Best Practices for an Omnichannel Contact Center

    Customer service

    Benefits and Best Practices for an Omnichannel Contact Center

    24 Mar 2023

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    How To Calculate Your Customer Retention Rate: Formula + Tips

    Customer service

    How To Calculate Your Customer Retention Rate: Formula + Tips

    15 Mar 2023

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    WebRTC: What Is It and What Does It Do?

    Blog

    WebRTC: What Is It and What Does It Do?

    10 Mar 2023

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    How to Optimize Your Contact Center to Improve Customer Satisfaction

    Customer service

    How to Optimize Your Contact Center to Improve Customer Satisfaction

    3 Mar 2023

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    Top Tips and Best Practices for Digitizing the Customer Experience

    Customer service

    Top Tips and Best Practices for Digitizing the Customer Experience

    20 Feb 2023

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    ChatGPT in Customer Service: How Your Business Can Leverage the Technology

    Customer service

    ChatGPT in Customer Service: How Your Business Can Leverage the Technology

    26 Jan 2023

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    The Difference Between Customer Engagement vs Customer Experience

    Customer service

    The Difference Between Customer Engagement vs Customer Experience

    19 Jan 2023